Together with the CEO of ING Germany, we gave a webinar on ING's Agile Transformation. You can watch the webinar via the button below.
The financial sector is changing; How do you stay in control in uncertain times. Regulations, new technologies and changing customer requests, force you, as a financial services provider, to examine your own organization and business model and implement changes efficiently in the areas of process, performance and people. As a financial services provider you stand, now more than ever, at the basis of healthy economic growth with sustainability, safety and the customer satisfaction at its centre. Developments and challenges we see in the industry include:
These are all complex change issues where Bvolve can help your organization steer the right course. Our strength lies in the search for and implementation of sustainable solutions. We do this by using our core expertise: process management, architecture and change management. Our way of working focuses on co-creation with the customer, Successful Together, which emphasizes the development of the most important "asset" within the organization; People. This approach has proven to be the key to success!
The importance of delivering high customer value (Customer Experience) will only increase the coming years. But what do your customers value? And how can you improve the customer experience at a lower price? To achieve this, insight into customer needs and customer processes is required. Customer Journey Management creates insight into your customer processes, helps you improve them and helps to achieve an optimal customer experience.
"It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change" - Charles Darwin. Two hundred years later, this statement is still relevant.
How do you deal with change as an organization? And how do you ensure that your organization is agile and can adapt to any kind of change?
Being compliant with laws and regulations, retaining customer confidence and having a clear picture of what is happening in your company is more important than ever. To respond to changes in the field of Governance, Risk Management and compliance, it is crucial that you have detailed understanding of your business processes. Only with full understanding you’ll be able to respond adequately and implement changes quickly in a controlled manner.
Tijdens de Corona Crisis maken SaaS (Software as a Service)-diensten efficiënt thuiswerken mogelijk. Vele diensten worden tijdelijk gratis aangeboden...